1.Scope
These terms apply to the use of Tuumo (the service), provided by Tuumo Oy, a Finnish limited company (business ID 3361053-4, VAT ID FI33610534, Samoilijantie 3 A 1, 70200 Kuopio, Finland; Tuumo, we). By creating an account or a workspace, you (the customer) accept these terms on behalf of yourself and the organization you use the service for.
The processing of personal data on the customer's behalf is governed by the data processing agreement, which is part of these terms and takes precedence over them in matters of personal data.
2.The service
Tuumo is cloud-based product analytics service. The customer's product sends events to Tuumo's API, Tuumo stores them in the customer's own workspace, and the customer's members query them through AI tools that support the Model Context Protocol (MCP), through their own code or in the Tuumo app.
Tuumo decides the service's technical implementation, architecture, tools and sub-processors, and may change them. We develop the service continuously and its features may change, but a change must not materially weaken the agreed content of the service or its level of security. We announce material changes in advance within a reasonable time. If a change materially weakens the service to the customer's detriment, the customer may terminate the agreement to end when the change takes effect.
A change of sub-processor is also governed by section 7 of the data processing agreement.
3.Accounts and access
Using the service requires an account. The customer is responsible for the accuracy of its account details and for keeping sign-in methods, API keys and analyst keys safe. Roles and permissions are set per workspace, and the customer is responsible for what its members, its keys and the AI tools its members connect do in the service.
A key or a connected AI tool can do only what its permissions allow. The customer revokes a key or removes a member in the app; the change takes effect across the service within a minute.
4.AI tools you connect
The customer chooses which AI tools its members connect to Tuumo, such as Claude, ChatGPT, Gemini or Cursor. When a member asks a question, the AI tool queries the workspace with that member's permissions and receives the query's result. What the AI tool then does with the result is governed by the customer's own agreement with the provider of that tool; the AI tool's provider is not Tuumo's sub-processor.
Every query is a real statement run on the customer's events, and it is kept in the workspace's query history with its result so it can be checked and run again. The AI tool's interpretation of a result, its wording and its conclusions are produced by the AI tool, not by Tuumo, and the customer is responsible for checking them before relying on them.
5.Your responsibilities
The customer agrees to use the service lawfully and in accordance with these terms, and is responsible for the accuracy and lawfulness of the data it sends to the service.
The customer decides which events and properties its product sends. When those events contain personal data about the customer's own users, the customer is the controller: it is responsible for having a lawful basis for the processing, for informing its users and, where the law requires it, for collecting their consent. We recommend sending pseudonymous identifiers rather than names or email addresses. Special categories of personal data (such as health data) and government identifiers must not be sent in events.
6.Plans, quotas and payment
The service has a free plan and paid plans, priced per member per month as shown on the pricing page. Each member of a workspace has their own plan, and the same person can be on different plans in different workspaces. Prices are shown before value added tax, which is added at the rate in force.
Every workspace includes a monthly event quota, and each member's plan adds to it and gives the member a monthly allowance of query credits, as shown on the pricing page. When the workspace's event quota is used up, new events are refused until the month turns (UTC) or the quota grows; refused events are not stored. When a member's query credits run out, that member's new queries are refused until the month turns or the plan changes. Quotas and credits do not carry over to the next month.
Paid plans are invoiced monthly in advance. Until billing is available in the app, a workspace admin orders or changes a plan by writing to support@tuumo.fi from the account's email address, and Tuumo invoices it by email. The payment term is 14 days net from the invoice date. Late payments bear interest under the Finnish Interest Act, and reasonable collection costs may be charged.
We may change prices by announcing the change at least 30 days before it takes effect. If the customer does not accept an increase, the customer may cancel the paid plan to end before the change takes effect. We may change the content and limits of the free plan by announcing the change at least three months before it takes effect.
7.Intellectual property and your data
The service and all rights to it belong to Tuumo. The customer receives a right to use the service for as long as the agreement is in force. The data the customer sends to the service, its query results and the saved queries it writes remain the customer's property. The customer can export its events and saved queries at any time, and query results while they are kept.
Tuumo does not use the customer's events or query results for any purpose of its own, such as training AI models or benchmarking, and does not sell them.
8.Privacy and data protection
The processing of personal data is described in the data processing agreement and on the security and privacy page. The service and its data are hosted in Helsinki, Finland, with off-site backups in Frankfurt, Germany. Tuumo transfers no personal data outside the EU and the EEA; what the customer's members send to the AI tools they connect is the customer's choice (section 4).
9.Availability and support
We aim to keep the service available as much as possible, but we do not guarantee uninterrupted operation unless a service level has been agreed separately.
We aim to schedule planned maintenance for times of low use and announce material breaks in advance within a reasonable time. Availability does not cover breaks caused by the customer's own environment, third-party networks or services (including the AI tools the customer connects), attacks against the service or force majeure.
Support is available at support@tuumo.fi, and we aim to answer support requests without delay on business days.
Tuumo may suspend the service or restrict its use if:
- the customer has not paid an overdue fee and has not remedied this within 14 days of a written notice
- the suspension is needed for installation, change, maintenance or update work
- the customer materially breaches these terms or the agreement
- the suspension is needed to prevent or limit a security threat to the service, its data or other customers
- force majeure or an order of an authority requires it
We give notice of a suspension in advance when that is reasonably possible, and limit its scope and duration to what is necessary. A suspension to counter a security threat may take effect at once, with notice right after. The service is restored without delay once the reason for the suspension has ended. A suspension caused by the customer's neglect or breach does not release the customer from its payment obligations.
10.Acceptable use
The service must not be used:
- for unlawful activity or to infringe the rights of others
- to send data the customer has no right to process, or the categories of data excluded in section 5
- to disrupt the service, to get around its quotas, rate limits or permissions, or to reach another workspace's data
- to reverse engineer or copy the service without permission
11.Limitation of liability
The service is provided as is. Tuumo is not liable for indirect or consequential damages, such as loss of profit, interruption of business, loss of data or claims of third parties, nor for decisions the customer makes based on answers produced by an AI tool.
Tuumo's total liability under the agreement is limited to the amount the customer has paid for the service during the six months before the damage occurred.
These limitations do not apply to damage caused intentionally or through gross negligence, nor to liability that cannot be limited under mandatory law.
A claim for damages must be made within a reasonable time and no later than three months after the damage was discovered or should have been discovered.
12.Term and termination
The agreement takes effect when the customer creates an account and remains in force until further notice. A paid plan continues one monthly billing period at a time.
The customer may cancel a paid plan at any time. The cancellation takes effect at the end of the current billing period: the next period is not invoiced, and a period already started is not refunded. After that, the member moves to the free plan.
Either party may terminate the agreement if the other party materially breaches it and does not remedy the breach within a reasonable time, no later than 30 days after a written notice. The right to suspend the service on the grounds in section 9 is separate from the right to terminate: a suspension does not require termination, and termination does not require a prior suspension.
The customer can delete a workspace or its own account at any time in the app. What happens to the data then, and when it is destroyed, is described in section 12 of the data processing agreement.
13.Changes to these terms
We may update these terms as the service or the law develops. We announce material changes in advance, and by continuing to use the service the customer accepts the updated terms. The date at the top of this page shows when the terms were last changed.
14.Force majeure
Neither party is liable for a delay or damage caused by an obstacle beyond its control that it could not reasonably have taken into account when the agreement was made, such as widespread network or power outages, telecommunications disruptions, acts of authorities, strikes or natural disasters. The party notifies the other party of such an obstacle without undue delay.
15.Confidentiality
Each party keeps confidential the confidential information it receives from the other party and uses it only for the purposes of the agreement. Confidentiality does not cover information that is publicly available, that was received from a third party without a duty of confidentiality, or that was developed independently.
The duty of confidentiality remains in force after the agreement ends.
16.Infringement claims
We are responsible for the service not infringing a third party's intellectual property rights in Finland. If such a claim is made against the customer because of the service, we defend the customer at our own cost, provided that the customer tells us of the claim without delay and lets us handle it.
If the service is found to infringe, we obtain for the customer the right to continue using it, change the service or, as a last resort, end the agreement and refund the unused period. This is our entire liability for infringement.
This does not cover an infringement caused by a change the customer made, by the customer's instructions, or by using the service together with a product we did not provide.
17.Assignment
Neither party may assign the agreement without the other party's consent. Tuumo may, however, assign the agreement to a group company or in connection with a business transfer, and assign its receivables under the agreement.
18.Governing law and disputes
These terms are governed by the laws of Finland. The parties first try to settle disputes by negotiation. If they cannot agree, disputes are settled in the District Court of North Savo (Pohjois-Savon käräjäoikeus) in Kuopio, Tuumo Oy's domicile.
Questions about these terms: support@tuumo.fi.